System Administrator II (International)

Role overview

Provide remote and onsite IT support across a broad range of workplace systems, resolving complex technical issues and helping maintain reliable day-to-day operations. The role also serves as an escalation resource for technicians and participates in after-hours and weekend on-call coverage.

Responsibilities - Troubleshoot Windows and Mac workstations, printers, business applications, mobile devices, and Microsoft 365 services. - Administer and resolve issues involving servers, Active Directory, Azure, backups, endpoint security, and common line-of-business applications. - Diagnose basic and intermediate network issues involving firewalls, switches, and network architecture. - Support virtualization environments and coordinate with vendors when resolving specialized application issues. - Coach or assist technicians with escalated cases, while documenting work and contributing to service quality and customer satisfaction. - Join a rotating schedule for after-hours and weekend support.

Requirements - At least five years of experience in IT support or a similar role. - Practical experience troubleshooting Windows and Mac systems and supporting Windows Server versions 2016 through 2025. - Familiarity with VMware or Hyper-V, Azure, Microsoft Entra, Microsoft 365, Active Directory, backup tools, and endpoint security. - Working knowledge of networking fundamentals, including firewalls, switches, and troubleshooting. - Strong written and spoken English, customer service skills, and ability to work collaboratively. - Able to work full time, Monday through Friday, 8 a.m. to 5 p.m. Pacific Time, and meet the stated home-office requirements, including reliable 25 Mbps upload and download internet, headset, webcam, second monitor, and compatible computer.

Nice to have - Managed service provider experience and current server certifications. - Two or more certifications such as CompTIA A+, Network+, Security+, or 3CX Basic Certified Engineer.

Benefits and work setup Benefits include health coverage for employees and dependents, life insurance, flexible reimbursements for dental, vision, mental health, wellness, and government contributions, paid time off starting at 15 days annually, parental leave, paid U.S. holidays, a night shift bonus, wellness programming, and employer-funded training and certifications. The role also offers salary advancement or loan options. Compensation starts at $11.22 per hour and varies by experience and location.