Data & Analytics Manager, Data Visualization & Business Intelligence

Role overview

Lead the development and ongoing improvement of business intelligence products that help program teams understand results and plan their work. You will turn program and evaluation data into reliable, decision-ready dashboards, coordinate with technical and regional partners, and help colleagues use data confidently while protecting sensitive information.

Responsibilities

- Build and maintain Tableau dashboards using Salesforce and data warehouse sources; monitor their accuracy, performance, refreshes, and usage. - Validate reported figures against source systems and document metric definitions, data lineage, and dashboard operating procedures. - Work with program and monitoring and evaluation colleagues to define indicators and create trend, comparison, and forecasting views. - Gather user needs, prioritize the dashboard backlog, and coordinate delivery with technical teams and contracted consultants. - Set visualization, accessibility, and metric standards; apply role-based access, de-identification, and small-number suppression to protect sensitive data. - Develop a BI roadmap, evaluate tools, and train users in interpreting dashboards and applying insights.

Requirements

- Bachelor’s degree in a relevant field or equivalent practical experience; a master’s degree is preferred. - At least seven years of experience delivering production BI dashboards, preferably with Tableau. - Advanced Tableau capability, including calculated fields, level-of-detail expressions, parameters, performance tuning, publishing, and permissions. - Strong SQL skills and experience shaping Salesforce data; experience with a cloud data warehouse is expected, while hands-on Snowflake experience is a plus. - Experience managing consultants or vendors, and communicating data products to non-technical audiences. - Excellent written and spoken English, sound judgment with sensitive data, and a commitment to the organization’s Christian faith and values.

Nice to have

- Experience in nonprofit, international development, program data, or monitoring and evaluation settings; Tableau certification; familiarity with Salesforce data structures and SOQL; and experience training BI users.

Benefits and work setup

- Hybrid in the Washington, DC area, with onsite work Tuesdays and Thursdays; remote for candidates outside the area. Current U.S. work authorization is required; visa sponsorship is unavailable. - Benefits include medical, dental and vision coverage, retirement options, paid leave starting at 23 days, 12 holidays, commuter support in the DC area, and staff care resources. - The hiring process includes a background check, police clearance, and reference review.