Program Manager, Federal

Role overview Own delivery across a portfolio of strategic federal customer programs, guiding complex implementations from planning through operational adoption. The role serves as the main delivery and technical liaison for customer stakeholders, while partnering internally across product, engineering, and customer success to resolve issues, improve implementation practices, and track outcomes.

Responsibilities - Plan and monitor multiple programs, milestones, dependencies, risks, and corrective actions across federal customer engagements. - Coordinate delivery teams and serve as the primary contact for customer implementation and technical stakeholders. - Discuss product capabilities and deployment needs, including security, networking, authentication, and large-scale user rollout considerations. - Create reusable implementation playbooks, statements of work, proposals, and procurement materials. - Track adoption and account health, and coordinate interventions when usage or renewal risks emerge. - Lead recurring customer reviews, prepare delivery metrics and dashboards, and communicate program status and outcomes.

Requirements - 8–10 years of program management experience supporting complex Department of War organizations and portfolios. - Active PMP certification and an active Secret clearance, with ability to obtain Top Secret clearance. - U.S. citizenship. - Experience managing software delivery across SaaS, on-premises, or hybrid deployments and navigating federal or public-sector compliance requirements. - Proficiency with Salesforce and a customer success platform; experience translating business needs for development teams and maintaining clear decision records. - Strong written, verbal, and presentation skills, including briefing senior government and executive leaders.

Nice to have Top Secret clearance; experience with mobile, BYOD, virtual desktop, or zero-trust deployments; familiarity with IL5, FedRAMP, or authorization-to-operate processes; experience in a high-growth SaaS environment or military/federal civilian service.

Benefits and work setup The role is based in the Washington, DC metro area, Virginia, or Southern Colorado, with travel up to 25%. The listing gives a base salary of $160,000–$180,000 plus a 10% annual performance bonus, along with medical, dental, and vision coverage, parental leave, life and disability coverage, and a 401(k) with employer matching.