Technical Consultant Analyst – Remote (Pacific Time Zone)

Role overview Provide technical support for a research software suite used by higher education and research organizations. The analyst investigates reported issues, helps clients configure applications and infrastructure, and works with engineering and service teams to resolve recurring problems and improve support processes. This is a remote position serving Pacific Time business hours, with occasional travel and off-hours on-call coverage; the stated start date is January 2027.

Responsibilities - Troubleshoot client issues through remote sessions, phone, and email, researching causes and coordinating resolution. - Maintain and adjust client-specific configurations and customizations. - Advise clients and service colleagues on appropriate hardware and software configurations. - Work with engineering teams to address product issues that create recurring support demand. - Improve internal support practices by developing tools and job aids. - Collaborate across distributed teams and participate in on-call coverage when needed.

Requirements - U.S. work authorization and a computer science-related degree or equivalent experience. - Ability to read and write object-oriented code and work with JavaScript, Java, HTML, CSS, XML, and JSON. - JavaScript development experience and familiarity with Windows Server, IIS, SQL Server, and Visual Studio. - Strong troubleshooting skills, attention to detail, and clear written and verbal communication. - Ability to work independently in a remote team, switch between tasks, and manage competing priorities. - Availability for Pacific Time hours, occasional travel, and periodic off-hours on-call shifts.

Nice to have 1–3 years in software support; experience with enterprise, multi-tier web applications; interpreting IIS, SMTP, Windows Event, or custom logs; familiarity with .NET, C#, and source control.

Benefits and work setup Remote within the United States. The stated base salary range is $65,000–$90,000, with eligibility for annual incentive compensation and benefit plans that include medical, dental, vision, and wellness programs.