Remote job
Lead Product Manager, Compliance Ops
Job details
About this role
Role overview
Own the day-to-day operation of a healthcare interoperability API portfolio, including partner onboarding, production support, service performance, and operational improvement. The role coordinates business and technical teams to provide a dependable experience for providers, payers, application developers, and other approved partners. It focuses on operating and improving existing services; strategic product enhancements and regulatory interpretation sit with other functions.
Responsibilities - Monitor API performance, incidents, support patterns, dependencies, and operational risks across access, directory, and authorization capabilities. - Coordinate investigation and resolution of production issues with technology and supporting teams; manage escalations and partner communications. - Guide partners through the full onboarding process, from intake and access setup through connectivity, testing, production launch, and ongoing support. - Maintain clear operating procedures, onboarding materials, support processes, escalation routes, and handoffs across teams. - Use incident trends, onboarding delays, partner feedback, and support data to identify process improvements and automation opportunities. - Report operational health, risks, and remediation progress to stakeholders, and provide requested service data to compliance colleagues.
Requirements
The available source does not include a reliable list of role-specific qualifications. It does specify that remote work requires a dedicated, interruption-free workspace suitable for protecting sensitive health information and a home internet connection with at least 25 Mbps download and 10 Mbps upload.
Benefits and work setup
Remote, full-time role with 40 scheduled hours per week; occasional travel for training or meetings may be required. The listed base-pay estimate is $126,300–$173,700 annually, varying by location and qualifications, with eligibility for a performance-based bonus. Benefits described include health, dental, and vision coverage; retirement savings; paid time off and holidays; parental and caregiver leave; disability and life insurance.