Shared Services Project Manager

Role overview

Manage customer-facing implementation projects that help specialty care clinics establish medication access and pharmacy workflows. You’ll coordinate clinic teams and internal partners, track progress and blockers, and also support operational troubleshooting that affects prescriptions, claims, payments, equipment, and clinic systems.

Responsibilities - Lead customer calls, track implementation steps, follow up on actions, and keep project records current. - Coordinate with sales, program managers, and leadership to surface progress, blockers, and ways to improve implementation processes. - Work with clinic and clinical operations teams to streamline workflows. - Resolve or route prescription delivery, claim, payment, equipment, and pharmacy management system issues; monitor assigned work queues. - Act as a liaison among patients, providers, and operations teams to move issues toward resolution. - Own at least one specialty area and cross-train in another, such as credentialing, accreditation, legal requirements, drug ordering, inventory and supplies, or clinic IT setup and testing.

Requirements - Strong pharmacy technician skills, including medication dispensing and claims processing. - Experience with specialty medication benefits investigation, prior authorization, and financial assistance. - Comfort communicating with patients, providers, and care teams in person and by phone. - Self-directed, timely follow-through and creative problem solving, with a focus on accurate resolution. - Ability to identify process improvements and work through complex operational issues.

Benefits and work setup - Remote-first organization; some pharmacy operations work may require clinic presence. - Paid time off, parental leave, health, vision, and dental coverage, and an equity stake are listed.