Activation and Production Testing Specialist

Role overview Help business customers complete onboarding with identity providers and verify that their integrations work in real production conditions. This is a junior, hands-on operations and testing role: you will follow established procedures, coordinate customers and external testers, document results, and gradually improve the playbooks as you learn the service.

Responsibilities - Follow provider-specific instructions to submit onboarding requests and coordinate registrations, approvals, and contracting steps. - Handle provider credentials carefully, enter them into the relevant console, and verify the customer and environment before configuration. - Explain activation requirements to customers, gather needed information, and guide them through their part of the process. - Recruit and coordinate production testers, checking their eligibility and availability and keeping the tester network organized. - Plan and run real-world test sessions, prepare scenarios and instructions, and guide testers through the expected user journey. - Gather feedback and evidence, write clear reports and actionable issues, coordinate follow-up with internal teams, and arrange retesting after fixes. - Keep status, schedules, coverage, and blockers current; identify improvements to checklists, documentation, handoffs, and operational automation.

Requirements - Careful, dependable work habits and the ability to follow repeatable processes without losing accuracy. - Strong organization and follow-through across multiple requests, schedules, and stakeholders. - Clear, patient communication with customers, testers, providers, and teammates in writing and conversation. - Ability to turn observations and supporting evidence into structured reports, distinguishing verified results from open questions. - Comfort reading technical documentation and following instructions involving APIs, credentials, configuration, and test or production environments. - Professional working ability in Korean and English, and good judgment about when to escalate unusual situations.

Nice to have - Experience in customer onboarding, operations, testing coordination, technical support, or customer success. - Familiarity with business software services or digital identity; this is helpful but not required.

Benefits and work setup - Remote-friendly work model, unlimited paid time off, and a globally distributed, multicultural team.