Customer Care Specialist - Inbound Phone Support

Role overview This role delivers inbound phone support for a technology-driven roadside assistance and towing platform that turns stressful vehicle breakdowns into smooth, high-satisfaction experiences. Specialists serve as the primary voice for customers in need, connecting them with a nationwide partner network using proprietary routing tools. It is a remote, full-time call center position that runs 24/7, with multiple shifts available for energetic, service-oriented professionals.

Responsibilities - Answer inbound calls and assist customers with service requests and order fulfillment - Interpret caller needs, build rapport quickly, and deliver tailored real-time solutions - Use proprietary technology to match members with appropriate roadside service partners - Maintain high satisfaction scores by meeting expectations within designated time frames - Think creatively to resolve novel customer issues and de-escalate tense situations - Clearly explain the platform's value proposition and operational processes when needed

Requirements - Experience in a customer-facing environment resolving issues over the phone - Ability to stay calm, professional, and solution-oriented under very high call volume - Strong problem-solving skills with a consultative approach to customer needs - Fluency in English; Spanish is a plus - A secluded, distraction-free home workspace that protects call confidentiality - Reliable internet connection with at least 5 Mbps download and 2.5 Mbps upload speeds

Nice to have - Previous work-from-home experience with equipment suited to a remote call environment

Benefits and work setup - Remote-first position; team members can work from anywhere in the US - Full-time schedule across multiple shifts in a 24/7 operation - Hourly pay range of $14 to $16 - Inclusive culture that celebrates diversity and is committed to equal opportunity