Deployment Architect - Email & SMS / Messaging

Role overview This position leads the end-to-end deployment and migration of enterprise-grade email and SMS messaging programs, guiding customers from initial technical discovery through production launch. The role blends solutions architecture, technical project management, and customer advisory work, ensuring messaging infrastructure is scalable, compliant, and aligned with business goals. It is a senior, customer-facing technical role embedded within a fast-paced, impact-driven product organization.

Responsibilities - Own full deployment and migration lifecycles for enterprise email and SMS programs, from discovery workshops through configuration, testing, cutover, and launch - Translate customer requirements into scalable messaging architecture spanning integrations, data flows, APIs, account structure, and channel configuration - Audit existing email service provider and messaging infrastructure, then design migration plans that manage dependencies and reduce risk - Lead SMS provisioning work, including sender registration, consent and preference flows, and navigation of carrier and regulatory requirements - Collaborate with deliverability specialists on sender authentication, domain and IP strategy, warm-up, and reputation management - Serve as a trusted technical advisor, surfacing architectural risks and proactively clearing blockers - Channel customer feedback and product gaps back into product and engineering teams - Build repeatable implementation frameworks, documentation, and tooling that improve deployment efficiency at scale

Requirements - 5–10 years in technical implementation, solutions architecture, professional services, or a comparable customer-facing technical role - Hands-on experience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms - Strong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architecture patterns - Deep understanding of messaging architecture, including sending domains and IPs, subscriber data, consent management, and transactional versus marketing messaging - Experience with SMS provisioning topics such as 10DLC, toll-free or short code registration, consent management, and carrier compliance - Demonstrated ability to lead complex enterprise rollouts across multiple technical teams and business stakeholders - Strong project management, communication, and facilitation skills, with the capacity to guide parallel implementations - Bachelor's degree or equivalent practical experience

Nice to have - Familiarity with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, or Twilio - Experience designing implementation processes and frameworks that scale with a growing product organization

Benefits and work setup - Remote-first, location-independent compensation model - Salary range of $140,000 to $180,000 USD per year, paired with meaningful equity compensation