Customer Success Engineer

Role overview A customer success engineering role focused on helping users extract maximum value from a composable customer data platform that pairs AI-powered marketing tooling with rich first-party data context. The position is technical, fast-paced, and highly cross-functional, blending hands-on customer interaction with broad exposure across technical account management, solutions engineering, marketing, engineering, and operations. It suits someone who enjoys solving real customer problems while contributing to a growing organization.

Responsibilities - Engage directly with users across chat, messaging, phone, and email to answer questions and resolve issues. - Read and apply API documentation to help customers integrate and operate standard SaaS tooling such as CRMs, ESPs, and ERPs. - Collaborate closely with technical account managers, solutions engineers, marketing, engineering, and operations teams. - Participate in an on-call rotation to support customer needs and ensure continuity for critical issues. - Pitch in across the organization as a startup team member, wearing multiple hats as the company scales.

Requirements - 2+ years in a customer-facing role (not necessarily technical in nature). - Technical background gained through formal education or practical experience. - Working knowledge of SQL, or strong willingness to learn the basics plus several advanced topics. - Strong discovery skills, interpersonal instincts, and excellent verbal and written communication. - Intellectual curiosity, high ambition, humility, and comfort operating in an ever-changing environment. - Solid understanding of the broader technology industry and its major players.

Benefits and work setup - Remote-first role with a location-independent salary range of 90,000 to 115,000 CAD per year, plus meaningful equity compensation.