ServiceNow Software Engineer - SAM

Role overview A specialist ServiceNow consultancy is hiring a senior software engineer with hands-on SAM and HAM experience to lead, coach, and mentor a team delivering complex professional services implementations on the ServiceNow AI Platform. The role focuses on advanced customization, troubleshooting, and integration work across large enterprise environments, with official ServiceNow training and certification support provided.

Responsibilities - Lead, coach, and mentor a team of software engineers delivering customer-facing ServiceNow professional services projects. - Implement and develop customizations on the Now Platform based on functional and technical requirements, applying leading practices and internal code standards on large, complex engagements. - Perform advanced troubleshooting and root-cause analysis on platform issues across ITSM, HAM, SAM integrations, and other modules such as HRSD, SPM, CMDB, IRM, SecOps, and BCM. - Support and maintain ServiceNow modules and the integrations that connect them with external systems. - Collaborate with stakeholders and end users to understand requirements and deliver effective ServiceNow solutions. - Participate in platform upgrades, cloning, patching, and performance optimization initiatives. - Document technical solutions, workflows, and issue resolutions, and perform deployments.

Requirements - Substantial experience as a ServiceNow software engineer working on complex, large-scale professional services projects. - Practical experience with SAM and HAM modules and their integrations. - Current ServiceNow Certified System Administrator (CSA) credential. - Either Certified Application Developer (CAD) or CIS-ITSM certification. - Strong troubleshooting, root-cause analysis, and stakeholder communication skills.

Nice to have - Broader exposure to additional ServiceNow modules such as HRSD, SPM, CMDB, IRM, SecOps, or BCM. - Experience supporting platform upgrades, cloning, patching, and performance optimization initiatives.

Benefits and work setup - Official ServiceNow training provided with support to achieve multiple certifications. - Structured onboarding with guidance on what success looks like and room to design innovative solutions. - Inclusive, diversity-focused employer culture that supports professional growth and work-life balance.