ServiceNow Lead Engineer - Sam Pro

Role overview This role sits on an award-winning customer team focused on ServiceNow, where the Lead Engineer develops customer-specific applications for work order management, scheduling, and dispatch using the SAM Pro suite. The engineer partners with stakeholders and technical subject matter experts to shape custom ServiceNow instances, enhance event rules, and ensure proper CMDB binding.

Responsibilities - Develop customer applications for work order management, scheduling, and dispatch on the ServiceNow platform - Collaborate with stakeholders to identify and deliver key functionality within custom ServiceNow instances - Enhance ServiceNow event rules to ensure accurate CMDB binding and downstream data integrity - Interact with technical subject matter experts to gather environment information that supports service mapping and event work - Build interfaces tailored to different user audiences, including custom application models and Service Portals - Integrate logic and functional components with internal services and ServiceNow APIs via REST

Requirements - Hands-on experience as a ServiceNow Lead Engineer working with SAM Pro, including discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB - Ability to install, configure, and integrate SAM Pro components, with a strong grasp of service-oriented and distributed application architecture in the enterprise - Knowledge of credentialed and credential-less Discovery, plus techniques for preventing duplicate CIs through CI identifiers - Skill in extending Horizontal Discovery with custom infrastructure and application patterns - Proficiency configuring, managing, and maintaining MID servers, including command-line work for service mapping - Experience identifying rules, migrating patterns between environments, and configuring advanced multi-tier service mapping

Nice to have - Track record working with a global team of ServiceNow professionals to help enterprise customers run and grow their environments - Comfort collaborating across diverse, distributed customer engagements with a focus on outcomes over titles