ServiceNow Lead Engineer (Power BI +AI)

Role overview A Lead Engineer position sits within a customer-facing ServiceNow practice, leading technical delivery for enterprise clients that rely on the platform for workflow automation. The role centers on SAM Pro enablement, with deep focus on Discovery, Service Mapping, and CMDB integrity across complex, multi-tier environments. The engineer partners closely with client stakeholders and internal subject matter experts to translate operational requirements into robust platform configurations.

Responsibilities - Design and develop customer-facing applications that support Work Order management, scheduling, and dispatch workflows on the platform. - Collaborate with stakeholders to surface key functionality within a custom ServiceNow instance and shape technical solutions accordingly. - Strengthen event rules and CMDB bindings to maintain accurate configuration data across discovered infrastructure. - Engage with technical SMEs to capture environment context that supports service mapping and event-driven work. - Install, configure, and integrate SAM Pro components including Discovery, Service Graph Connectors, Service Mapping, and Multisource CMDB. - Prevent duplicate configuration items through identifier-based deduplication and identification rule tuning.

Requirements - Prior experience operating as a ServiceNow Lead Engineer on customer engagements. - Ability to develop audience-specific interfaces through custom application models or Service Portals. - Hands-on experience building integrated logic and functional components that interface with internal services and REST APIs. - Working knowledge of service-oriented and distributed application architecture, including web services, data access and persistence, and client/server patterns. - Familiarity with both credential-less and credential-based Discovery approaches. - Proficiency extending Horizontal Discovery with custom Infrastructure Patterns and Application Patterns. - Experience configuring, managing, and maintaining MID servers in production environments. - Comfort working from the Service Mapping command-line console and migrating patterns between environments. - Skill configuring Identification Rules and standing up multi-tier service discovery with advanced pattern configuration.

Nice to have - Experience certifying configuration items and tuning Service Graph Connector integrations. - Background contributing to delivery best practices or mentoring junior engineers on a ServiceNow practice team.

Benefits and work setup - The employer describes a culture built around collaboration, innovation, and professional growth, with explicit emphasis on work-life balance. - The organization is an equal opportunity and affirmative action employer, committed to a diverse and inclusive workplace. - Reasonable accommodations are available for candidates and employees with disabilities through the people team.