Manager Product Management Performance Enablement

Role overview Lead performance measurement and continuous improvement for a portfolio of non-clinical products and experiences, such as onboarding, customer service, provider tools, and insurance product usability. The role connects business goals to measurable outcomes, then works across product, operations, design, and analytics teams to turn findings into product decisions and better experiences. It also manages a team and develops approaches for using AI to strengthen analysis and reporting.

Responsibilities - Set and maintain KPIs, measurement plans, data sources, and analysis methods tied to portfolio priorities. - Partner with product and analytics teams to define data requirements and establish reliable collection, reporting, and quality controls. - Analyze customer journeys, operational data, and service outcomes to identify trends and improvement opportunities. - Bring performance insights into roadmaps and feature decisions, and help teams use measurement tools to improve results. - Work with data and operational partners to address complex information needs and enable new measurement capabilities. - Lead department operations and people management, including coaching, performance management, staffing, and planning.

Requirements - At least five years of experience in healthcare or equivalent product management or performance work. - At least three years in a management or leadership role. - Bachelor’s degree in business, health administration, public health, economics, or a relevant field, or equivalent experience or education as determined by the employer. - Strong quantitative and analytical skills, with the ability to turn complex findings into practical product or operational recommendations. - Effective leadership, consulting, relationship-building, and influencing skills.

Nice to have - Five years of experience in data analysis, governance, reporting, operational analytics, or product measurement. - Master’s degree in a relevant discipline. - Familiarity with health plan operations, clinical solutions, or health insurance products. - Experience introducing predictive analysis, AI-supported business intelligence, automated insights, or related capabilities.

Benefits and work setup - Office-based or remote work setup; the role is listed as requiring a physical work site. - Travel may range from 25% to 50%.