Seasonal Bilingual Agent Support Representative (Remote - FL, OH, TN, TX, UT, VA)

Role overview This is a fully remote, seasonal contract role supporting insurance agents who use a healthcare enrollment platform tied to the Affordable Care Act. The work centers on answering inbound calls, troubleshooting platform issues, and helping agents move their clients through the enrollment process with accuracy and empathy. It runs through the end of December 2026, with possible extension into January 2027, and is open only to residents of Florida, Ohio, Tennessee, Texas, Utah, or Virginia.

Responsibilities - Spend the workday in a queue taking calls from insurance agents across the country. - Learn the ACA enrollment process in order to guide agents through the platform and help them enroll clients in coverage. - Troubleshoot platform issues and answer questions about applications and referrals. - Follow defined support protocols while balancing efficiency and empathy on every interaction. - Take on other related tasks as needed to support the team during open enrollment.

Requirements - Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia. - Fluency in spoken and written Spanish. - Previous customer service experience. - At least three years of combined education, work, or volunteer experience. - Strong collaboration and multitasking skills, with comfort giving and receiving constructive feedback in a team setting. - A dedicated, distraction-free remote workspace able to fit a desktop monitor and other provided equipment. - Reliable home internet with download speeds above 128 Mbps.

Benefits and work setup - Fully remote employment with an hourly wage of $18 for bilingual Spanish speakers. - Computer and equipment provided for the duration of the role, plus a monthly internet stipend. - Paid training and access to overtime opportunities during peak periods.