Senior / Staff Product Manager, Patient Home Experience

Role overview

Own the patient-facing home experience across a native mobile app and logged-in web portal. The goal is to make these products useful throughout a patient’s care journey, not only for scheduling and joining appointments. You’ll shape the app’s structure and everyday flows, launch an Android experience, and provide a coherent foundation for features built by partner teams.

Responsibilities

- Set the app’s information architecture, navigation, home screen, notifications, and messaging experience. - Make common patient tasks—including booking, rescheduling, managing insurance, and joining sessions—clear and efficient on mobile. - Plan and launch an initial Android app, then define a path toward stronger feature parity. - Improve the logged-in web portal by identifying patient friction and creating a consistent transition between web and app experiences. - Decide when capabilities should be native, web-based, or supported through integrations such as widgets, voice assistants, health data, and modern sign-in. - Define patterns and interfaces that let other teams add features while keeping the overall experience coherent. - Improve app foundations such as reliability, performance, release processes, deep linking, and attribution. - Measure whether patients use the app for care and return to it over time.

Requirements

- Product leadership experience building customer-facing mobile and web experiences; the role is described at Senior or Staff Product Manager level. - Ability to make sound product and platform decisions, including build-versus-buy choices and native-versus-web scope. - Experience launching Android products or a clear approach to delivering a high-quality Android experience. - Strong product craft: able to identify and reduce friction in both small interactions and larger journeys. - Experience owning a shared product surface or platform that multiple teams build into, with clear interfaces and consistent patterns. - Ability to define meaningful engagement and retention measures, run experiments, and interpret results. - Comfort making product decisions about AI-powered features in collaboration with partner teams. - Experience building in a privacy-sensitive setting and treating consent and accessibility as product concerns.

Benefits and work setup

Benefits listed include medical, dental and vision coverage, HSA/FSA, a 401(k) with a match planned for 2027, fertility reimbursement, and paid parental, medical, and caregiver leave.