Analyst - Payments

Role overview Investigate payment disputes and potential fraud affecting customers and the business in an online gaming environment. The role focuses on reviewing transaction evidence, verifying customer information when needed, and preparing well-supported cases to challenge reversed transactions while following controls across multiple jurisdictions.

Responsibilities - Use online financial portals to retrieve records relating to disputed transactions. - Review account activity and relevant financial evidence, including bank and card statements. - Validate customer documents when additional verification is required. - Analyze account histories and assemble evidence to contest transaction reversals. - Apply internal controls and jurisdiction-specific rules to dispute and fraud work. - Triage complex customer-related matters and make clear, evidence-based decisions.

Requirements - Strong investigative and analytical judgment, including the ability to interpret transaction data and activity. - Clear communication and interpersonal skills. - Ability to work accurately in a high-volume, time-sensitive environment and adapt as priorities change. - Computer literacy and experience with Microsoft Office applications. - Willingness to work flexible hours aligned with sporting schedules. - Understanding of gaming industry rules and regulations.

Nice to have - Experience in banking, payments, fraud, disputes, or online gaming. - Knowledge of location compliance, multi-accounting, financial crime, or sports betting customer behavior. - Interest in sports and gaming.

Benefits and work setup The source mentions competitive compensation and benefits, a startup-style environment, and the possibility of hybrid scheduling.