Job details
About this role
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Do you enjoy helping customers with complex issues?
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Are you a champion of customer-first processes?
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Do you have an interest in competitive video gaming?
If the answers to the above questions are yes, then this role could be ideal for you!
In this role you will join the Support Organization at GRID, a team of 10+ customer-facing Support Agents across the globe where a professional client-first mentality is crucial to delivering customer service excellence.
You will be involved in various activities before, during and after esport tournaments, working with our partners (Tournament Organizers, Game Publishers) and customers (which include esports, media and betting household names) to ensure tournaments are running smoothly and relevant game data is properly captured, processed and distributed in a timely manner.
You will play a key role in identifying, documenting, and reporting technical and data issues.
You will engage with customers through email, Slack, Discord, Telegram and Teams to ensure customers' questions and issues are quickly acknowledged and resolved as soon as possible or escalated to the engineering team if needed.