Business Systems Analyst

Role overview Evaluate new property technology and system changes in real business settings, then help move successful pilots into broader use. The role connects operational teams, product and technology partners, vendors, and users to identify impacts early, validate readiness, and turn lessons from implementation into repeatable practices.

Responsibilities - Assess new products, features, and system releases; define success measures and identify risks, dependencies, gaps, and adoption barriers. - Coordinate pilot expansions and implementations, including project plans, communications, training, and ongoing user support. - Gather user feedback and adoption results, summarize recurring themes, and share actionable recommendations with product and technology teams. - Review system changes for testing, documentation, training, controls, communications, and operational impacts. - Facilitate cross-functional working sessions to clarify requirements, assign owners, resolve issues, and keep decisions moving. - Review deployments after launch to identify lessons, recurring problems, and improvements for future rollouts.

Requirements - Experience supporting property management systems such as Yardi, RealPage, or Entrata, or integrated property technology through implementation, support, training, or enablement. - Project coordination experience with software implementations and scaling technology across multiple locations. - Ability to investigate issues independently and connect product functionality to business processes in changing or ambiguous settings. - Skill in influencing partners and translating findings into practical recommendations and standard processes. - Strong written and verbal communication, including explaining data and recommendations to leaders, teams, and external contacts. - General understanding of multifamily housing and third-party property management operations.

Benefits and work setup The role may be performed remotely within the United States, except Alaska. Full-time benefits described in the listing include health coverage, paid time off, retirement matching, and paid parental leave.