Associate IT Operations Engineer

Role overview

Support the day-to-day operation of IT systems used by employees and manufacturing sites. You’ll troubleshoot end-user equipment, help maintain infrastructure, and build your skills across hardware, software, and networks in a hands-on role that includes travel and scheduled on-call support.

Responsibilities

- Install, configure, and troubleshoot computers, mobile devices, point-of-sale equipment, printers, and phones. - Assist with servers, Windows environments, network equipment, wireless access points, manufacturing devices, and site connectivity. - Monitor support tickets and system alerts, resolve routine issues, and document or escalate problems as needed. - Apply software updates and patches, set up equipment, and help maintain system security and reliability. - Participate in after-hours, weekend, and holiday on-call rotations; travel to support sites as required.

Requirements

- High school diploma or equivalent; a related associate or bachelor’s degree is preferred. - Up to two years of IT support experience or training, with a working understanding of end-user devices and IT infrastructure. - Ability to troubleshoot hardware and software issues and familiarity with basic networking; experience with monitoring tools is helpful. - Clear communication and a service-oriented approach when working with users and teammates. - Ability to travel up to 40%, participate in on-call rotations, and perform physical tasks such as lifting equipment up to 50 pounds and climbing stairs or ladders. - Valid driver’s license and ability to meet applicable background, age, and industry licensing requirements.

Benefits and work setup

The role is site-support focused and may involve travel to manufacturing and consumer-goods locations. Compensation is listed at $65,000–$75,000, with possible eligibility for a discretionary annual incentive.