Staff Technical Writer | Remote | USA

Role overview Create documentation and learning resources that help users adopt and deepen their understanding of observability software. The staff-level role spans technical research, content strategy, hands-on validation, and improvements to AI-assisted writing practices, working with product and engineering partners and serving audiences from newcomers to experienced practitioners.

Responsibilities - Plan, write, and maintain concepts, task guides, tutorials, references, and in-product learning. - Use AI tools to support research, drafting, review, consistency, and upkeep; verify outputs and remain accountable for accuracy. - Improve shared AI workflows and identify opportunities to automate content work. - Interview subject matter experts and collaborate with engineers and product managers to explain complex features clearly. - Run the software and follow documented procedures to validate instructions and surface product or usability gaps. - Use analytics and reader feedback to prioritize documentation, improve findability and consistency, manage multiple projects, and mentor teammates.

Requirements - Demonstrated experience documenting enterprise or developer-facing software, supported by a portfolio or writing samples. - Practical use of AI tools in a writing workflow, with the ability to assess and verify their output. - Experience with docs-as-code practices, including command-line Git, GitHub reviews, Markdown, and an IDE. - Ability to set up and troubleshoot software to validate technical content; familiarity with command-line environments, containers, or Kubernetes is useful, or a willingness to learn. - Strong collaboration skills with engineering and product teams, sound editing judgment, and the ability to learn technical domains quickly. - Experience working asynchronously with a distributed team.

Benefits and work setup The role is listed as remote in the United States. The organization describes a globally distributed, autonomous work environment and an annual leave policy of 30 days, including three scheduled shutdown days; local rules may affect the policy.