Staff Technical Writer | Remote | UK

Role overview Develop documentation and learning content that helps people adopt and master observability software. This staff-level position combines technical writing, product research, hands-on testing, and content strategy for audiences ranging from first-time users to experienced practitioners. AI-assisted tools are part of the everyday workflow, and the writer is expected to help improve how the team uses them.

Responsibilities - Research, create, and maintain conceptual material, task instructions, tutorials, references, and in-product learning. - Apply AI tools to drafting, structuring, technical checks, consistency reviews, and content maintenance, while personally verifying accuracy. - Share and improve team AI practices, including opportunities to automate recurring content work. - Work with engineers and product managers, interview subject matter experts, and turn complex technical details into clear guidance. - Run the software and test procedures to confirm documentation and identify product or user experience issues. - Use documentation analytics and user feedback to set priorities, improve information architecture and findability, coordinate concurrent projects, and mentor colleagues.

Requirements - Experience writing for enterprise or developer software, with work samples that demonstrate technical depth. - Hands-on experience integrating AI tools into writing and a clear approach to evaluating their results. - Familiarity with docs-as-code workflows, including Git at the command line, GitHub pull requests and reviews, Markdown, and IDEs. - Comfort setting up and troubleshooting software to verify instructions; command-line, container, or Kubernetes experience is relevant, as is the ability to learn quickly. - Strong technical editing and communication skills, with experience gathering accurate information from engineers and product managers. - Experience collaborating remotely and asynchronously across a distributed team.

Benefits and work setup The position is listed as remote in the United Kingdom. The stated work environment is globally distributed and supports autonomy and transparent communication. The source describes 30 days of annual leave, with three days reserved for scheduled shutdown, subject to local requirements.