Staff Technical Writer | Remote | Sweden

Role overview Create technical documentation and learning materials that help people adopt and confidently use observability software, from introductory guidance to advanced references. You’ll work closely with engineers, product managers, and other writers, and use documentation analytics and user feedback to decide what to improve. The role also involves helping a distributed writing team develop practical, carefully reviewed AI-assisted content workflows.

Responsibilities - Research, write, and maintain concepts, task guides, tutorials, references, and in-product learning content. - Use AI tools for drafting, structuring, validation, and maintenance, while checking outputs and owning their accuracy. - Improve shared AI workflows and identify opportunities to streamline content creation and upkeep. - Interview subject matter experts and translate complex product details into clear, accurate explanations. - Run the software and follow documented procedures to verify content and surface product or usability gaps. - Use analytics and user feedback to prioritize documentation work and assess its impact. - Improve information architecture, consistency, and discoverability, including for AI-powered search. - Manage concurrent projects, communicate changing priorities, and mentor teammates.

Requirements - Experience documenting enterprise or developer software, supported by a portfolio or writing samples showing technical depth. - Hands-on use of AI tools in writing, with a clear approach to evaluating and verifying generated content. - Familiarity with docs-as-code workflows, including Git, GitHub pull requests and reviews, Markdown, and common IDEs. - Ability to set up, run, and troubleshoot software to validate instructions; experience with command-line tools, containers, or Kubernetes is useful. - Experience collaborating with engineers and product managers to obtain accurate technical information. - Experience working remotely and asynchronously with a distributed team. - Strong technical curiosity, editing judgment, and ability to learn unfamiliar domains.

Benefits and work setup This is a fully remote role with a global team. The work setup includes in-person onboarding and a global annual leave policy of 30 days, with three days reserved for company-wide shutdowns; local requirements apply. Compensation and benefits depend on the country of employment.