Staff Technical Writer | Remote | Ireland

Role overview Produce documentation and learning resources that help users get started with observability software and build deeper product expertise. The staff-level remit includes technical research, content planning, product testing, and improving AI-assisted writing practices in collaboration with product and engineering teams. Content serves readers with a wide range of experience, from beginners to seasoned practitioners.

Responsibilities - Research, write, and maintain concepts, task-based guidance, tutorials, reference material, and in-product learning. - Use AI tools across research, drafting, review, validation, and maintenance, checking the output and taking responsibility for its accuracy. - Contribute to shared AI workflows and identify ways to automate or improve content processes. - Gather details from engineers, product managers, and subject matter experts, then explain technical material clearly. - Run the software and follow documentation procedures to verify accuracy and identify product or usability gaps. - Use analytics and reader feedback to prioritize work, improve documentation structure and discoverability, manage multiple initiatives, and mentor teammates.

Requirements - Experience documenting enterprise or developer-facing software, with writing samples that show technical depth. - Hands-on use of AI tools in a writing workflow and the ability to evaluate and verify their output. - Familiarity with docs-as-code, including command-line Git, GitHub pull requests and reviews, Markdown, and IDEs. - Confidence setting up and troubleshooting software to test documentation; command-line, containers, or Kubernetes experience is useful, with willingness to learn also relevant. - Strong editing, technical learning, and collaboration skills, particularly when working with engineering and product teams. - Experience in a remote, asynchronous distributed team.

Benefits and work setup The position is listed as remote in Ireland. The source describes a globally distributed work environment with autonomy and transparent communication, and an annual leave policy of 30 days, including three scheduled shutdown days, subject to local legislation.