Staff Technical Writer | Remote | Canada

Role overview Create and maintain technical documentation and learning content that helps people use observability software, from initial setup to advanced product workflows. This staff-level role combines hands-on technical writing, collaboration across product and engineering, and improvements to how a distributed writing team creates and maintains content, including through AI-assisted workflows.

Responsibilities - Research, write, test, and maintain concepts, tutorials, task guides, references, and in-product learning. - Work with engineers, product managers, and subject matter experts to turn complex product details into clear, accurate content. - Use AI tools for drafting, validation, consistency checks, and content upkeep; review outputs and take responsibility for their accuracy. - Improve shared AI workflows and documentation practices, including information structure, voice, and findability for people and AI-driven search. - Use analytics and user feedback to identify content gaps, set priorities, and assess the impact of published work. - Coordinate multiple projects, adapt priorities as needed, and mentor teammates.

Requirements - Experience documenting enterprise or developer-facing software, supported by writing samples that demonstrate technical depth. - Practical experience using AI tools in a writing workflow and evaluating their output. - Familiarity with docs-as-code practices, including command-line Git, GitHub pull requests and reviews, Markdown, and an IDE. - Ability to run and troubleshoot software to check documentation, with experience in command-line environments, containers, or Kubernetes—or the ability to learn quickly. - Experience collaborating with engineers and product managers, and working remotely with a distributed team. - Strong technical judgment, editing skills, and ability to learn unfamiliar domains.

Benefits and work setup The role is remote and listed for Canada. The organization describes a global, asynchronous environment and offers 30 days of annual leave, including three designated shutdown days, subject to local requirements.