Senior Solutions Engineer, Growth | Mid Atlantic or Southeast | Remote

Role overview

Guide prospective and existing customers through the technical evaluation of an observability platform, helping them understand how it fits their needs and supporting the sales process. You’ll partner closely with Sales, lead customer-facing technical conversations, and bring customer and market feedback back to product teams. The role is remote and focused on the Mid-Atlantic or Southeast, with several Florida and Georgia cities highlighted as preferred locations.

Responsibilities

- Lead technical discovery and own customer engagements through high-velocity sales opportunities. - Explain product value and technical capabilities in the context of customer needs. - Deliver product demonstrations, presentations, hands-on guidance, and technical evaluations. - Share customer feedback and competitive insights with internal teams, including Product and Engineering. - Develop enablement resources such as documentation, articles, videos, and presentations. - Collaborate with Sales and colleagues across an international, remote-first team.

Requirements

- At least five years of technical pre-sales experience; experience with open-source technology or metrics and monitoring is especially relevant. - Strong technical aptitude and an interest in continuing to grow technically. - Excellent written and verbal communication, including the ability to explain technical advantages clearly. - Sound judgment, collaboration, and leadership in a fast-moving environment with varied responsibilities. - Ability to work effectively with customers and teammates across locations and time zones. - A practical, creative approach to solving customer technical challenges.

Benefits and work setup

- Remote-first work in a global, collaborative organization. - The listing describes 30 days of annual leave, with three days reserved for company-wide shutdowns, subject to local requirements. - In-person onboarding is part of the described employee experience.