Senior Solutions Engineer, Acquisition | East Coast | Remote

Role overview As a senior solutions engineer focused on enterprise acquisition, you’ll guide prospective and existing customers through the technical evaluation of an observability platform. You’ll work closely with sales to explain product value, run customer engagements, and help advance opportunities, while bringing customer needs back to product and engineering teams. The role is remote and is ideally suited to someone in the Greater New York City or Boston area.

Responsibilities - Own technical engagement with prospective and existing enterprise customers, supporting opportunity qualification and progression. - Partner with sales to communicate product capabilities, direction, and value in customer conversations. - Deliver technical presentations, demonstrations, hands-on enablement, and evaluations. - Translate customer problems into relevant product discussions and share feedback with internal teams. - Contribute to documentation and other customer or internal learning materials, including articles and videos.

Requirements - At least five years of technical pre-sales experience; experience with open-source technology, metrics, or monitoring is useful. - Strong technical credibility and the ability to communicate product advantages clearly to varied audiences. - Excellent written and spoken communication for working with customers and distributed colleagues. - Sound judgment, collaboration, and leadership in a role with varied responsibilities. - Comfort working remotely with an international team and enthusiasm for solving customer technical challenges.

Benefits and work setup - Fully remote work in a global team, with in-person onboarding. - 30 days of annual leave, including three scheduled shutdown days, subject to local requirements. - Equity awards and opportunities for career development.