Senior Solutions Engineer, Acquisition | Central | Remote

Role overview

Guide prospective and existing customers through technical evaluations of an observability platform, helping them understand how it fits their needs and how to use it effectively. You’ll partner with sales on customer engagements, serve as a bridge between customer feedback and product teams, and contribute to resources that help customers and colleagues learn.

Responsibilities

- Lead technical customer conversations, from discovery and product presentations through hands-on evaluations. - Work with sales colleagues to qualify opportunities, explain product value, and address technical questions. - Shape recommendations around customer needs and problems uncovered in discussions. - Share customer feedback and competitive observations with internal teams. - Develop enablement materials such as documentation, articles, presentations, and videos.

Requirements

- At least five years of technical pre-sales experience; experience with open-source technology or metrics and monitoring is especially relevant. - Strong written and spoken communication skills for remote collaboration and customer-facing technical discussions. - Ability to explain technical benefits clearly and solve customer challenges creatively. - Sound judgment, initiative, and willingness to take on varied work in a growing team. - Comfort collaborating with colleagues and customers across regions and time zones. - A technical mindset and interest in continuing to build technical expertise.

Benefits and work setup

- Remote-first work with an international team. - Annual leave policy of 30 days, including designated company-wide shutdown days, subject to local requirements. - In-person onboarding.