Senior Solutions Architect | UK | Remote

Role overview Guide customers through the design, implementation, and adoption of observability solutions as a senior, hands-on technical partner. The role combines architecture and consulting with practical troubleshooting, training, and project guidance, helping organizations align their technical plans with business needs.

Responsibilities - Work with executives, project managers, and technical staff to understand goals and turn them into business and technical requirements. - Design solutions for complex environments, including data visualization, workflows, migrations, and enterprise-scale architecture. - Lead customer workshops, document requirements, and guide solution design and delivery methods. - Support onboarding and implementation through training, jumpstart engagements, tailored consulting, and best-practice guidance. - Help customers navigate Kubernetes and observability concepts such as metrics, logs, traces, and Prometheus queries. - Manage engagement timelines, remove blockers, identify recurring support issues, and share product improvement feedback with internal teams.

Requirements - Strong technical consulting and solution design skills across complex business and technology environments. - Ability to communicate effectively with both senior business stakeholders and engineering or IT teams. - Experience translating customer needs into clear requirements, architecture, and actionable delivery plans. - Hands-on familiarity with observability concepts and tools, including telemetry and container orchestration. - Ability to lead workshops, manage project execution, and advocate for sound technical standards and practices. - Interest in open-source software and the ability to pair strategic thinking with command-line problem solving.

Benefits and work setup This is a fully remote role based in the UK, within a distributed international team. The stated work environment emphasizes autonomy, transparent communication, and career development; the global leave policy provides 30 days annually, including three designated company shutdown days, subject to local law.