Manager, Solutions Engineering | West Coast | Remote

Role overview Lead and grow a regional solutions engineering team supporting commercial customers as they evaluate and adopt observability products. The role combines people management with hands-on presales work, regional planning, and coordination with sales, customer experience, marketing, product, and engineering teams.

Responsibilities - Recruit, onboard, coach, and mentor presales engineers, balancing team development with direct customer and field work. - Plan regional priorities and partner with sales leaders on pipeline programs, marketing initiatives, and community events. - Support key accounts as an executive sponsor and technical thought partner. - Guide customer evaluations through discovery, demonstrations, stakeholder interviews, workshops, and technical validations, including proof-of-value exercises and mutual account plans. - Work with customer experience teams to support adoption through services, training, support, and customer success. - Bring customer and team feedback to product and engineering teams, and track regional outcomes against quarterly goals.

Requirements - Based on the US West Coast. - At least five years of experience in the high-tech industry; the available source does not include the remainder of this qualification. - Experience leading, coaching, or developing presales solutions engineering teams. - Ability to manage regional plans and outcomes while contributing directly to customer engagements. - Strong customer-facing communication and collaboration skills across sales, product, engineering, and customer success.

Benefits and work setup - Remote role within a distributed, international organization. - Equity awards and a global annual leave policy of 30 days, with three days reserved for company-wide shutdowns; local rules may apply. - In-person onboarding is part of the stated setup.