Remote job
Manager, Solutions Architecture | East Coast | Remote
Job details
About this role
Role overview
Lead a team of solutions architects delivering customer projects and technical outcomes with an observability platform. The role combines people and operational management with direct technical involvement, while partnering with sales, support, customer success, product, and professional services leaders to improve adoption and customer results.
Responsibilities
- Manage and allocate work across a solutions architecture team, supporting strong delivery and customer outcomes. - Guide the design and implementation of observability solutions and advise customers on effective practices. - Create educational programs that help customers use the technology effectively. - Contribute to sales strategy to improve adoption, renewals, and revenue. - Build durable customer relationships and help customers become advocates and references. - Balance operational leadership with hands-on technical work, including customer escalations and collaboration on project scope and resourcing.
Requirements
- At least three years managing a solutions architecture team in a related field. - Five or more years in distributed application design, implementation, or consulting, plus experience in infrastructure, database, application, or network architecture. - At least two years in technical presales or consulting. - Background building or maintaining observability solutions, with working knowledge of software development practices. - Experience with Kubernetes, Linux, shell scripting, and APIs; the listing specifies at least two years of company Linux experience. - Strong customer and executive presentation, writing, and communication skills, with sound judgment in escalations and cross-team negotiations. - Located in the Eastern U.S. time zone.
Benefits and work setup
The role is remote. The listed U.S. on-target earnings range is $184,000–$220,000; actual compensation depends on experience and skills. The listing also describes equity awards, a 30-day annual leave policy with designated shutdown days, and in-person onboarding.