Remote job
Solutions Engineer
Job details
About this role
Role overview
A pre-sales engineering role focused on customer education and enabling growth for an observability and monitoring platform. The solutions engineer partners with sales to articulate product value, drives technical engagements through complex deals, and serves as a feedback conduit between customers and internal teams.
Responsibilities
- Partner with sales teams to communicate the overall product value proposition, vision, and strategy - Own technical customer engagements and help close complex opportunities through competitive knowledge and credibility - Deliver product and technical presentations to prospects and existing customers - Share customer and competitive feedback with internal product and engineering teams - Lead product conversations grounded in customer needs and problems rather than feature lists
Requirements
- Three or more years of technical pre-sales experience
Nice to have
- Background with observability, monitoring, or related infrastructure tooling will help them ramp quickly, though the core requirement is pre-sales experience more broadly.