Remote job
Senior Field Engineer
Job details
About this role
Role overview
Guide enterprise customers through adopting and expanding a secure infrastructure access platform. You’ll combine solution design and hands-on implementation with technical support, customer education, and coordination across product and commercial teams.
Responsibilities - Design customer-specific architectures and deploy and configure the platform, sharing implementation guidance along the way. - Lead initial investigation of technical blockers through customer channels; troubleshoot, test, and escalate complex issues when needed. - Build and deliver tailored training, advise on best practices, and support broad organizational rollouts. - Track customer goals and challenges, build relationships with stakeholders, and lead regular business reviews focused on adoption and value. - Share customer feedback with product teams and work with sales and product colleagues to identify relevant expansion opportunities. - Act as a subject matter resource for customers and other solutions engineers as offerings evolve.
Requirements - Degree in computer science, software engineering, electrical engineering, or a related field, or comparable background. - At least eight years in customer-facing software onboarding, services, solution architecture, or system administration. - Linux administration skills and hands-on experience with a major public cloud provider; Kubernetes experience is also required. - Familiarity with security technologies and concepts such as SSH, PKI, multifactor authentication, SSO, and role-based access control. - Strong troubleshooting and debugging skills, clear written and verbal communication, and effective project organization across multiple customers.
Nice to have
Cloud provider certifications and Kubernetes credentials such as CKA or CKAD.
Benefits and work setup
The role is remote-first in a globally distributed team. Listed benefits include health coverage, an annual expense budget, retirement savings plans, rest and recovery policies, and professional development support.