Director, Customer Engineering

Role overview Lead a post-sales technical team that helps major customers solve complex operational problems with enterprise software, APIs, data, integrations, and automation. The role combines people management with hands-on guidance for high-impact customer engagements, while building repeatable ways of working that demonstrate customer value.

Responsibilities - Coach and develop customer-facing engineers, setting expectations for solution quality, accountability, documentation, and outcomes. - Prioritize engagements based on customer needs, adoption opportunities, operational gaps, and potential business impact. - Guide complex work from discovery and solution design through technical validation, stakeholder alignment, and outcome measurement. - Establish team processes for intake, capacity planning, delivery standards, handoffs, and ongoing review of quality and results. - Track solution adoption, customer value, recurring technical barriers, reusable patterns, and contributions to retention or growth. - Share customer-validated needs with Product and Engineering, coordinate with customer and sales teams, and turn proven approaches into reusable guidance.

Requirements - At least five years leading and developing customer-facing technical professionals. - Background in solutions engineering, technical consulting, post-sales engineering, or comparable customer-focused technical work. - Working knowledge of enterprise SaaS, APIs, data analysis, automation, integrations, advanced configuration, and troubleshooting. - Experience translating ambiguous customer problems into implemented solutions with measurable business results. - Ability to coach discovery, technical problem solving, stakeholder management, validation, and documentation. - Strong prioritization and communication skills, with experience working across customer executives, IT leaders, operators, and internal product and engineering teams. - Experience creating operating models, prioritization frameworks, or delivery standards that help a technical function scale.

Nice to have - Experience in fleet management, transportation, safety, telematics, IoT, or other physical operations industries.

Benefits and work setup - Listed US on-target earnings range: $231,000–$317,000, with compensation dependent on factors such as experience and education; some roles may include equity. - Benefits include health, dental, and vision coverage, paid and sick leave, disability and life insurance, and 401(k) contributions, subject to eligibility.