Senior Manager, Business Analytics - Strategic Modeling

Role overview

Lead a business analytics team that combines long-range revenue forecasting, customer contact demand, and capacity planning into an integrated strategic modeling capability. The role develops models and operating practices that turn business assumptions into scenarios for demand, workforce, and financial decisions, partnering with leaders across care, finance, operations, and recruiting.

Responsibilities - Develop the analytics team and set its modeling methods, governance, and operating rhythms. - Build and oversee forecasts and scenarios connecting commercial assumptions, customer demand, productivity, workforce capacity, hiring, training, and financial outcomes. - Evaluate business drivers such as conversion, handling time, attrition, automation, and hiring timelines through sensitivity analysis. - Translate model results into clear recommendations on capacity, hiring, training, and investment, communicating risks and tradeoffs to senior leaders. - Improve forecast validation, backtesting, documentation, automation, scalability, and predictive accuracy.

Requirements - 8+ years in business analytics, forecasting, strategic planning, financial modeling, capacity planning, or a related quantitative field. - 3+ years of people leadership, including developing analytics professionals and leading cross-functional analytical work. - Experience building forecasting and scenario-modeling capabilities, including time-series methods, validation, backtesting, and sensitivity analysis. - Strong SQL skills and working knowledge of Python and/or R for modeling or automation; experience with a business intelligence tool such as QuickSight, Tableau, or Power BI. - Financial and operational judgment, with the ability to explain complex analysis and influence senior stakeholders.

Nice to have - Experience building forecasting, workforce analytics, or capacity-planning functions, especially for high-volume service operations. - Background integrating revenue, customer demand, workforce, and financial planning, or developing automated forecasting solutions. - Master’s degree in a relevant quantitative discipline.

Benefits and work setup - Remote role based in British Columbia or Ontario, Canada, with occasional office visits possible. Listed annual salary range is CAD $137,000–$205,000; the position may also include a 15% performance-based cash bonus and equity eligibility. Benefits include health coverage, paid leave, retirement savings, and other programs, which vary by location.