Senior/Principal Technical Program Manager

Role overview Coordinate complex technology programs that improve the processes and systems supporting sales and customer service. You will connect engineering, product, operations, and business teams, turning organizational priorities into plans and helping multiple initiatives move forward with clear ownership, delivery targets, and progress reporting.

Responsibilities - Lead several technical programs from planning through delivery, keeping scope, timelines, and quality aligned with organizational goals. - Define objectives, measures of success, roadmaps, and expected outcomes for each program. - Work across technology, engineering, product, operations, and sales to set priorities, resolve blockers, and support decisions. - Help teams deliver customer-focused improvements using agile practices. - Learn how sales and customer support teams work and guide changes that improve their effectiveness. - Refine program management practices, share lessons, and keep stakeholders informed through meetings and regular status updates.

Requirements - At least seven years of technical program management experience delivering complex programs in a technology or SaaS environment. - Direct experience with AI-enabled development lifecycles and applying AI or agent-based workflows to program management. - Strong understanding of software development lifecycles and agile delivery, including experience with tools such as Jira or Rally. - A required agile certification, such as Certified ScrumMaster or SAFe Agilist. - A computer science or engineering degree, or equivalent practical experience. - Strong leadership, communication, problem-solving, and prioritization skills; able to manage several initiatives and make decisions under pressure. - Familiarity with common work management and productivity software, including Jira and Google Suite.

Nice to have - Experience with Salesforce, Zendesk, or Workday. - Deeper familiarity with generative AI, large language models, or agent frameworks and their practical use in program delivery. - Strength in presenting, negotiating, and collaborating with stakeholders at different levels.

Benefits and work setup The organization describes its teams as remote-first. Listed benefits include flexible time off, parental leave, health, dental, and vision insurance, spending accounts, and a sabbatical after five years. Non-sales employees may also be eligible for an annual performance-based bonus.