Digital Learning Operations Specialist

Role overview Keep digital learning services and their operating processes accurate, reliable and responsive to users. The initial focus is the day-to-day running of an online academy’s learning infrastructure, including its course catalogue, enrollment processes and connections to commerce and business systems. This hands-on role combines system coordination, data and reporting, issue resolution and customer communication.

Responsibilities - Coordinate daily operations of the learning management system and its connections to the webshop and related platforms. - Maintain course details, pricing, enrollment flows and operational records across systems. - Investigate platform or process problems and coordinate fixes with colleagues and external technology providers. - Document procedures, system dependencies and operational knowledge to support continuity. - Prepare recurring reports and dashboards, monitor trends and identify ways to reduce manual work or improve reliability. - Handle academy system enquiries, keep records of customer interactions and share feedback with relevant teams. - Track project actions and progress, prioritize day-to-day work and escalate significant risks or dependencies.

Requirements - Experience supporting a digital learning management system, including course information, enrollment and issue resolution. - Experience coordinating digital platforms and integrations with internal teams and external providers. - Experience handling customer or stakeholder enquiries, ideally at volume or through a ticketing system. - Familiarity with multiple business systems such as LMS, CRM or CMS, and ability to maintain consistent data across them. - Strong data management, analysis, organization and problem-solving skills, including prioritizing competing requests and following issues through. - Clear written and verbal communication with customers and colleagues.

Nice to have - Experience with e-learning services, Power BI or similar reporting tools, Microsoft Dynamics or another CRM, webshop integrations, or online payment platforms such as Stripe. - Understanding of how enrollment, payment and data flows connect learning, customer and commerce systems.

Benefits and work setup - Full-time, 40-hour-per-week role on a one-year fixed-term contract. - Hybrid from an Amsterdam office or remote within approximately three hours of Central European Time. - Flexible schedule and generous leave allowance.