Data and Robotics Operations Analyst - 100% remote - Latin America based

Role overview Monitor a field fleet of recycling robots and scanners, help identify operational problems, and provide clear reports that support timely troubleshooting and new deployments. The work combines data monitoring, first-line customer support, and coordination with technical and field operations teams. It is fully remote for candidates based in Latin America, on a 40-hour Pacific Time schedule that includes early Saturday coverage.

Responsibilities - Respond to customer calls, perform initial troubleshooting using established guidance, and communicate findings professionally. - Monitor robot and scanner operations by running queries and following defined procedures. - Detect unusual behavior or data patterns and route issues to the appropriate internal teams. - Prepare accurate English-language reports for technical and non-technical readers, including customer acceptance testing documentation. - Track system behavior and evaluate data during new robot installations and scanner deployments.

Requirements - At least two years of experience in data analysis, operations analysis, or product support involving monitoring and reporting. - Strong attention to detail when reviewing data, identifying anomalies, and following documented processes. - Comfort diagnosing or supporting software, computer, or electromechanical systems. - English proficiency at B2 level or higher. - Based in Latin America and available to work the specified Pacific Time schedule.

Nice to have - Experience supporting US companies or customers.

Benefits and work setup Fully remote contract role, expected to last 6–12 months, with a fixed monthly rate. The 40-hour schedule is Monday, Tuesday, and Friday from 8:00 a.m. to 4:00 p.m. PT; Wednesday from 9:00 a.m. to 4:00 p.m. PT; and Saturday from 4:00 a.m. to 1:00 p.m. PT. Thursday and Sunday are days off. The work supports recycling operations and involves close coordination with engineering and field operations.