Technical Support Specialist - Bilingual French

Role overview A bilingual technical support specialist providing expert assistance to customers, partners, and internal teams on connected transportation hardware, software platforms, and integrated third-party technologies. The role covers the full support lifecycle from initial case intake through resolution, with a strong emphasis on customer satisfaction, documentation, and 24/7 operations coverage. It suits a customer-obsessed problem solver with both technical depth and clear communication skills.

Responsibilities - Support partners, customers, sales representatives, and internal teams across phone, chat, and email channels. - Provide technical guidance on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation. - Diagnose and resolve hardware and software issues involving connectivity, installation, and platform inquiries. - Coordinate with internal departments on returns and exchanges for devices and accessories. - Drive every customer complaint to a successful resolution and escalate critical issues when needed. - Maintain the confidentiality and security of customer data and information. - Contribute to global strategic initiatives and integrated solutions involving cameras, keyless systems, and other partner technologies.

Requirements - Fluent in English and French, both written and spoken. - Post-secondary diploma or degree in engineering, computer science, or a related field. - 1-3 years of experience in a customer-facing technical support or related role. - Strong technical aptitude with experience in programming languages and big data applications. - Proven problem-solving abilities and a customer-focused mindset. - Excellent communication skills with the patience and empathy to explain technical concepts to varied audiences. - Flexibility to work rotating shifts across days, evenings, nights, weekends, and holidays to support 24/7 operations.

Nice to have - Experience with IoT devices, telematics platforms, or connected vehicle technologies. - Familiarity with network diagnostics, database administration, or cloud-based analytics environments.

Benefits and work setup - Hiring range of $52,600 to $60,500 CAD plus equity and other compensation components. - Hybrid working model with access to safe, well-equipped offices and reliable remote work support, including cloud-based collaboration tools and asynchronous workflows. - Requirements for home internet connection of at least 50 Mbps down and 10 Mbps up. - Online social events, chat rooms, and gatherings that support a connected culture. - Accommodation available throughout the recruitment, assessment, and employment processes.