Public Sector Account Advisor

Role overview

Manage relationships with government and public sector customers using connected fleet data and analytics to help them improve operations and realize measurable value. You’ll own a portfolio of accounts, support retention and growth, and coordinate with internal teams to address customer needs.

Responsibilities - Serve as the main contact for assigned customers and understand their goals, fleet needs, and challenges. - Track account health, identify risks early, and resolve issues to support retention. - Build relationships with customer stakeholders, from technical staff and fleet managers to executives. - Lead regular account reviews and create plans for adoption, renewal, and expansion. - Translate fleet data and analytics into practical recommendations and evidence of return on investment. - Coordinate with sales, support, product, and engineering teams to advocate for customers and deliver agreed actions.

Requirements - Experience building and maintaining customer relationships, ideally in account management or customer success. - Understanding of government procurement and public sector fleet operations. - Ability to use data to explain business value and return on investment. - Clear communication with both operational and executive audiences. - Strong organization and follow-through, with a proactive, solution-focused approach to escalations.

Nice to have

A commitment to improving customer experience and helping fleet operators use data to make their operations more efficient.