Manager, Digital Platforms

Role overview Oversee day-to-day operations and continuous improvement for customer-facing digital platforms. You’ll help keep platforms stable and scalable while coordinating the people, processes, and readiness activities needed to take customer programs from early planning through launch and ongoing service.

Responsibilities - Improve platform operations through consistent procedures, governance, service monitoring, and operational practices. - Track platform health, service levels, and performance measures; coordinate teams resolving operational issues and implementing improvements. - Identify operational risks and guide mitigation to support customer and business needs. - Coordinate customer lifecycle activities, including pre-deployment assessments, implementation readiness, launch, onboarding transitions, and post-launch reviews. - Maintain delivery workflows, tools, procedures, milestones, dependencies, risk logs, and action plans. - Prepare reporting and facilitate reviews that give stakeholders visibility into readiness, performance, and opportunities to improve efficiency, quality, and customer outcomes.

Requirements - Education or experience in information technology, engineering, computer science, or a related area. - Background in digital platform operations, program management, implementation, customer success operations, or operational excellence. - Experience supporting cross-functional teams in enterprise software, software-as-a-service, digital services, or healthcare technology. - Strong project management, analytical, organizational, and problem-solving skills, including the ability to manage multiple priorities. - Clear communication and stakeholder management skills. - Experience with cloud operations, deployment, cyber operations, or IT infrastructure and governance is relevant.

Nice to have - Experience with commercial digital products or healthcare technology, customer onboarding, implementation, or go-live coordination. - Familiarity with Agile, Lean, Six Sigma, ITIL, operational reporting, key performance indicators, or governance processes.

Benefits and work setup - Relocation assistance is not provided. The role involves close coordination across product, engineering, commercial, marketing, customer success, and delivery teams.