Field Service Representative

Role overview Provide field service for diagnostic imaging systems at hospitals and clinics in Southwest Ontario, particularly along the Hamilton–Niagara Falls corridor. The work covers preventive maintenance, repairs, installation, and calibration, with a strong focus on resolving customer issues and keeping equipment service records complete. Travel to remote sites may involve overnight stays; on-call and after-hours support may also be required.

Responsibilities - Inspect, maintain, install, calibrate, and repair imaging equipment to customer and factory specifications. - Screen and document service calls, review service history, and follow issues through to resolution with customers. - Manage repair parts and maintain service logs, internal records, tools, and calibrated test equipment. - Troubleshoot technical problems, investigate root causes, and escalate service delivery issues when needed. - Work with hospital staff and other service teams to coordinate support and improve equipment service. - Help identify sales opportunities, including service contract renewals and revenue programs.

Requirements - A technical diploma in electronics engineering, or equivalent training or experience. - Customer service experience and the ability to explain complex technical issues clearly to different audiences. - Strong troubleshooting, analytical, interpersonal, and organizational skills, with the judgment to work independently and as part of a cross-functional team. - Valid Canadian driver’s licence, legal authorization to work in Canada, and ability to travel to the U.S. for technical and communication training. - Fluency in English; familiarity with web applications and Microsoft Office products. - Ability to meet the physical demands of field work, including lifting up to 35 pounds and frequent bending, climbing, kneeling, reaching, and standing or sitting for extended periods.

Nice to have - French proficiency, experience servicing imaging equipment from multiple manufacturers, or diagnostic imaging experience across several modalities.

Benefits and work setup The role is based in Southwest Ontario and may include overnight travel within the province, after-hours service, and on-call availability. Relocation assistance is not provided.