Field Service Engineer 2 - Detroit Metro

Role overview Provide on-site technical service for medical imaging equipment across a metropolitan service area. The work combines preventive maintenance, troubleshooting, repairs, and installations, with responsibility for keeping customers informed and seeing service issues through to resolution.

Responsibilities - Complete scheduled maintenance and document work, parts, and service outcomes. - Diagnose equipment issues and carry out repairs of moderate complexity. - Lead installations, validations, and service work on assigned equipment. - Coordinate with customers, colleagues, and regional or national support to resolve escalated issues. - Communicate progress and follow up with customers to support reliable service. - Identify relevant service options in collaboration with customers or sales teams.

Requirements - Associate degree in a related field or equivalent military education plus four years servicing electronic equipment; alternatively, a high school diploma or GED plus six years of relevant experience. - Technical ability with imaging equipment, including troubleshooting, repair, and installation. - Valid driver’s license and legal authorization to work in the United States; employment visa sponsorship is unavailable. - Experience using web applications and Microsoft Office tools. - Availability for after-hours work and a rotating on-call schedule that may include weekends. - Ability to manage competing priorities while maintaining customer service.

Nice to have and work setup - Physical capacity to lift, carry, push, or pull up to 35 pounds and perform frequent bending, reaching, climbing, kneeling, and extended periods of standing or sitting. - Remote designation; relocation assistance is available.