Field Service Engineer 1

Role overview Learn to maintain, install, troubleshoot, and repair medical equipment in the Fort Wayne, Indiana area. Working alongside experienced field engineers, this entry-level role develops service skills while supporting customers, keeping accurate service records, and contributing to reliable equipment operation. The position is expected to progress to independently handling service calls within the first year.

Responsibilities - Learn to complete preventive maintenance and required equipment modifications or service bulletin work accurately and on time. - Assist experienced engineers with equipment installation, troubleshooting, and repairs. - Communicate with customers about service needs, resolutions, and follow-up, and build productive working relationships. - Maintain service logs and internal records, order parts, and manage service turnaround times. - Escalate complex issues and work with regional or national support teams on corrective actions. - Coordinate with commercial colleagues on customer needs, service offerings, and account opportunities.

Requirements - One qualifying background: an associate or bachelor’s degree in electrical, biomedical, mechanical, or related engineering; equivalent military education; participation in a relevant biomedical or field service internship or externship; or a high school diploma/GED plus at least four years servicing electronic equipment. - Familiarity with web applications and Microsoft Office products. - Valid driver’s license and willingness to work after hours or rotating on-call coverage, including weekends, when needed. - Ability to lift, carry, push, or pull up to 35 pounds and perform frequent bending, climbing, kneeling, reaching, and extended periods of sitting or standing. - Must meet applicable quality, safety, and regulatory requirements.

Nice to have - Training or experience with equipment from multiple manufacturers.

Benefits and work setup The work is based in the Fort Wayne, Indiana area and may involve after-hours customer calls. Relocation assistance is available. Employment visa sponsorship is unavailable.