Biomedical Field Service Representative

Role overview Provide on-site biomedical equipment service to hospitals in and around Windsor, Ontario. Diagnose faults, carry out repairs and scheduled maintenance, and help clinical customers keep equipment safe, reliable, and ready for use. The work combines independent troubleshooting with coordination across a local service team and hospital staff.

Responsibilities - Assess equipment problems at customer sites and complete repairs, preventive maintenance, and safety or environmental inspections. - Keep customers informed about service progress and follow up to confirm issues are resolved. - Record repairs, inspections, and service activity in required systems and submit reports on schedule. - Maintain approved parts inventory and care for tools, spare parts, and test equipment, including required calibration. - Follow hospital protocols and applicable quality, privacy, safety, and environmental requirements; promptly escalate quality or compliance concerns. - Share on-call duties and work with the regional team to support service coverage and customer needs.

Requirements - Advanced diploma in biomedical engineering technology or engineering, with at least three years of relevant education or experience as specified for the role. - Eligible for or working toward CBET certification through the International Certification Commission. - Ability to repair and maintain biomedical or electronic equipment such as anesthesia and ventilator systems, patient monitors, and physiological measurement devices. - Basic networking and IT knowledge, mechanical troubleshooting skills, and proficiency with common business software. - Strong problem-solving, communication, and teamwork skills, including the ability to explain technical issues clearly to customers. - Valid Ontario driver’s licence; able to work flexible hours and share pager coverage.

Nice to have - Existing biomedical service experience, advanced networking or IT knowledge, and specialized site practicum experience. - Technical training on patient care solutions equipment or membership in OACETT. - Dialysis equipment experience where appropriately certified.