Product Manager, Payments & Checkout

Role overview

A live event ticketing marketplace is hiring a Product Manager to lead its Payments and Checkout team, owning the flow between ticket selection and a completed transaction. The role combines conversion optimization, payment economics, and vendor strategy, working closely with processors, BNPL partners, and wallet providers. The charter covers authorization rates, fraud trade-offs, and the total cost of accepting payments as volume grows.

Responsibilities

- Identify and remove friction in the checkout flow and run experiments that lift completion rates. - Partner with processors and card networks to reduce declines and recover failed transactions. - Grow adoption of buy-now-pay-later and other alternative payment methods at checkout. - Balance conversion growth against fraud exposure by tuning risk tooling and rules to protect margin without adding friction. - Manage and evaluate payment processors, BNPL providers, and wallet partners on terms, performance, and total cost of acceptance. - Drive down the blended cost of accepting payments as volume and average order value scale. - Maintain a roadmap tied directly to transaction growth, average order value, and payments cost efficiency.

Requirements

- Track record of shipping product changes that moved measurable business outcomes. - Strong cross-functional partnership with engineering, design, and data teams. - Experience owning payments, checkout, or fraud and risk in a consumer marketplace, fintech, or high-volume e-commerce environment. - Familiarity with authorization, processing, and payment routing mechanics and how they connect to conversion and cost. - Experience managing vendor and processor relationships, including negotiating terms and evaluating new partners. - Data-driven approach with comfort working in SQL to diagnose funnel and payment performance issues.

Nice to have

- The team is open to Senior, Staff, or Principal level scope depending on candidate fit.

Benefits and work setup

- US-based pay range listed in the source: $169,000–$250,000 USD, benchmarked to market medians for the role.