Engineering Manager, Fan Experience

Role overview Lead a team building the customer-facing experience for discovering, evaluating, and purchasing tickets across mobile apps, mobile web, and desktop. This hands-on engineering management role combines coding and technical leadership with product partnership, team development, and ownership of delivery plans and outcomes.

Responsibilities - Build and review software alongside front-end and full-stack engineers, setting expectations for code quality and reliable delivery. - Guide the use of AI models, coding agents, and development tools to improve engineering speed, testing, review, and monitoring. - Partner closely with Product and Design to shape features, assess risks, and move ideas into production. - Own the team’s roadmap and execution plan, balancing customer value, delivery speed, system quality, and technical debt. - Use analytics and experimentation to assess feature performance and inform prioritization. - Mentor engineers, contribute to hiring and performance standards, and coordinate technical improvements across teams.

Requirements - Meaningful experience managing engineering teams, including several years in people management; experience with full-stack or front-end teams is relevant. - A hands-on engineering background and the ability to lead work across modern front-end applications, backend services, APIs, and system architecture. - Experience delivering consumer-facing web or mobile products with end-to-end engineering ownership. - Demonstrated use of AI coding tools or agents to improve both development velocity and software quality. - Strong partnership skills with Product and Design, including contributing to decisions about what to build. - Familiarity with SQL or product analytics, and with iterative practices such as feature flags, A/B tests, and rapid experimentation.

Nice to have - Experience in a consumer marketplace or another high-intent, high-conversion product. - A record of investing in internal tools or platform foundations that improve team productivity over time.

Benefits and work setup The role offers flexible paid time off, salary and equity, health and insurance coverage, retirement and pre-tax savings programs, family-forming support, wellness programs, event credits, and team gatherings. The listed U.S. salary range is $230,965–$271,723.