Salesforce Certified Solution Architect - Service Cloud Voice, Amazon Contact Center

Role overview

A senior Salesforce Solution Architect is needed to lead enterprise contact center engagements built on Service Cloud Voice and Amazon Connect. The position combines deep technical architecture with pre-sales solutioning, shaping how customer experience platforms come together for complex organizations. It is a remote role with eligibility limited to specific U.S. states.

Responsibilities

- Lead solution and engagement architecture across pre-sales and delivery, including feasibility analysis, design workshops, and technical proposal input. - Translate business objectives into scalable Salesforce architectures spanning Service Cloud Voice, Amazon Connect, and adjacent Salesforce clouds. - Define and enforce architecture, development, and integration standards while contributing to internal libraries and whitepapers. - Model processes, data structures, and information flows that support client implementations. - Design integrations between Salesforce products and surrounding client systems, addressing security and performance considerations. - Mentor and coordinate technical consultants, overseeing configuration and development quality through all delivery stages.

Requirements

- Hands-on experience with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect. - 8+ years working in the Salesforce ecosystem, with at least 2 years architecting enterprise Salesforce solutions. - Salesforce Developer, Consultant, and Architect certifications. - Background in pre-sales solutioning and the ability to lead strategic architecture conversations with stakeholders. - Working knowledge of HTML, CSS, and JavaScript, plus Agile delivery practices. - Strong communication skills for presenting complex designs to mixed technical and business audiences.

Nice to have

- Multi-cloud Salesforce expertise spanning Sales Cloud, Service Cloud, and the broader Force.com platform. - Prior consulting or developer experience in a client-facing Salesforce practice.

Benefits and work setup

- Remote role; candidates must currently reside in AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC. - U.S. work authorization required; visa sponsorship is not available for this position. - Estimated compensation range of $150,000 to $180,000 USD, plus a benefits package that may include medical, dental, vision, 401(k), and paid time off. - Discretionary bonus or incentive programs may apply based on performance.