Product Analyst, Digital Banking

Role overview Support the development and ongoing improvement of digital banking products, promotions, and customer experiences. This role connects product work with operations, marketing, compliance, technology, customer care, and external partners, translating business needs and customer insight into workable solutions. It also supports promotional initiatives, investigates operational exceptions, and contributes to product planning.

Responsibilities - Help define, implement, and optimize digital banking products and customer experiences. - Coordinate promotional initiatives through their lifecycle, working with relevant internal teams and external partners. - Research operational exceptions and analyze customer feedback to identify issues and opportunities. - Translate business requirements and customer insights into clear product or process enhancements. - Support maintenance of the product roadmap and backlog while balancing input from multiple stakeholders.

Requirements - Bachelor’s degree in business, finance, economics, information systems, marketing, data analytics, or a related field. - At least 2 years of experience in product management or operations, business analysis, banking operations, digital banking, fintech, project management, or a related area. - Proficiency with Microsoft Office tools, including Outlook, Word, PowerPoint, and Excel. - Strong written, verbal, and interpersonal communication, organization, attention to detail, problem-solving, and time management. - Ability to analyze data, customer feedback, and operational information and turn findings into practical recommendations. - Self-directed, adaptable, results-oriented, and able to work independently as well as collaboratively in a fast-paced environment.

Nice to have Experience with consumer or deposit products, digital banking platforms, payments, cards, promotions, customer engagement programs, requirements gathering, or regulated financial services.