Senior IT Systems Engineer

Role overview Own the administration and improvement of collaboration software and endpoint management systems in a senior IT engineering role. The work combines daily operations and advanced support with security, automation, integrations, and projects across Mac and Windows environments.

Responsibilities - Administer collaboration, identity, and endpoint platforms, and provide Tier 3 support and escalation handling. - Manage device policies, software deployment, patching, and security compliance for Mac and Windows endpoints. - Oversee platform lifecycles, monitor system health and usage, and resolve or escalate issues proactively. - Build scripts and workflows to streamline administration and improve the user experience. - Integrate applications with single sign-on and work with Security, Engineering, HR, and Legal on system alignment and investigations. - Evaluate vendors, lead IT projects, and maintain operating procedures, policies, and engineering roadmaps.

Requirements - Bachelor’s degree in computer science or a related field, or comparable practical experience. - At least three years supporting SaaS collaboration tools and managing Mac and Windows endpoints. - Strong working knowledge of IT security, identity and access management, email delivery, and application permissions, including role-based access control. - Scripting and automation experience, along with strong analytical and problem-solving skills. - Ability to communicate and collaborate with both technical and nontechnical teams.

Benefits and work setup - Remote work is indicated in the listing. - The listed package includes bonus and equity, medical and dental coverage, and flexible time off.